We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The hat is fire, mom really liked. made qualitatively, there is an internal tightening and external strings of the suspension, the head will not fly away. ideal for a gift! I recommend!
Great straw hat! Heavy. Came in an inflatable bag. Thank you store! Buy will not regret.
Very good. The quality is very good, the size can be adjusted and the head is suitable for both large and small.
A beautiful hat, came not crumpled, although it lay just in several packages. The hat is dense, heavy, made very well, neat. The tape is simple for such a hat, I will change. In the complete set a lace, so as not to fly. The fields of the hat can be fixed in any position, I'm happy. Sorry just came after the vacation.
Отличная шляпка!!!! Плотная. Прибыло в надутом пакете. Чуть помялась,ничего страшного. Советую.
Super!! I'll buy more!
Excellent quality hat, very well made. Comfortable to wear and rolls up great. Shipping time was very slow however. Overall a very good purchase. Value for money.
Nlyapa is great. I went perfectly.
Very nice hat, faithful to the picture. Possible to adapt it to your head by tightening with the wire that is inside. And there is also supplied with the hat a string to prevent the hat from flying.
The hat was packaged well and shipped out quickly. It's perfect for slightly dressier summer outfits.
The quality is excellent, it does not crumple (the air bag was pushed in the mail). My head is 54 cm, took M and did not drown. Delivery 1 week to Germany.
I'm very satisfied
Nice hat. I came in a vacuum bag. Keeps the shape well. Not much big, but it's a fix. 10 out of 10.
Packaged so well and looks amazing! Highly recommend. I ordered 2 and they are identical besides the thickness of the ribbon. I have a smaller sized head and a medium fits comfortably.
Quality and truth at altitude! Thank you!
The hat is awesome, at sea the most it is, there are ties, so that in the wind it does not fly, I advise, came quickly 19 days to Moscow
Заказ прибыл очень быстро ( оформила заказ 3.4, а получила 26.4). Изумительного качества-очень довольна. Продавец очень хорошо упаковал
Excellent hat, really liked
Thank you store. Delivery is very fast, courier to the apartment. Packed in a bag pumped with air and to hold the form inside, another pumped package is inserted. Hat is natural factory. The color is slightly different. Not white but cream. Composition on the photo label.
The hat is just super! Everything is done very neatly and qualitatively. Came packed in a airborne package-no creases and bends. Thank you store.