SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dar Styles (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It was for my brother gat one but my cat kept it, which already has one in red, I don't know what it has but loves them
Linda and she looks good, my gift girl loved her I was wrong to the extent I asked for M was a little small I should have asked L, my gift weighs 8 kilos.
Excellent quality
perfect!
good quality
Super mon Loulou est très content
I loved it, and my doggie even more, so nothing to object! It's very soft and fluffy, I think the value for money is fantastic. I'll order another one for my kitten: D
They're perfect, soft and soft. They love my mascotitas. Super fast shipping
Perfect, my dog loves it, weighs 25 kg and one size less would have looked good!
Soft and fluffy. Just like the photograph. Excellent product. Fast shipping
Super fast, loving. Good product. Very happy.
Beautiful
Very good quality supplies this store! Have already have multiple plush baskets at them bought and stay beautiful, also after washing! Very fast delivery and reacts fast and friendly to you questions.
I love it. Fast shipping. Excellent. I recommend it
Perfect as always, it already had a pink one and they are light and wash in washing machine easily
Top!
Perfect!!!! Great quality!
its great
I freaking love the quality of these dog beds!!! 5 stars all around on these beds!!!!!
excellent dog bed. my dogs love these!
Perfect, my cat loves it, it's fluffy and it sinks inside, for putting a stick on it, it has no zipper to unwrap and wash it
All perfect, the product is even better than I expected, highly recommended!
Second order from this supplier, delivered super fast and my animals adopt the cushions immediately! They don't even leave them anymore.
He arrived in 15 days. Correct packaging. Just opening the central cushion is a little deformed but dressing it up a little looks good. It's super soft to the touch, very loving, I almost kept it like puf jajajajaja
Beautiful dogs bed. We already have one but this time I ordered a bigger one. Very soft.