We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They are really wonderful, they took too long to arrive thanks to the inefficient delivery management of Chile post, but they finally arrived and loved them
I ordered 8 for 38 and they were super fair. But they're warm and comfortable.
Excellent quality. Good terminations. Very well packed, they arrived in good condition. I think I'll buy more
Excellent quality, meets the descriptions and it took little time to ship
уги пришли на почту . Описание точное , нитки нигде не торчат . Упакованны хорошо , в каждом сапоге надутые мешочки , чтоб не помялись при доставке .Большой минус они всетаки скользкие очень . Мороз - 30 ногам тепло . В подарок продавец полодил носочки и сантиметр . С продавцом не общалась .
very good, looking nice. thanks for the gift. very fast delivery.
Super fine!
As seen in the description, they arrived within the delivery time in perfect condition. They are very warm and comfortable and the IS fat sole. Very happy with the purchase! Size I wear the 40 in slippers and here I ordered the 42, perfect, comes with a meter gift.
Just like in the picture, great and super hot, they come with gift
They are very super. very soft. light. In Latvia in two weeks. not 26 cm took 42 size. ideally approached.
Cool.
Uggs are very warm and comfortable, everything corresponds as in the description. very comfortable
Угги отличные, а главное очень тёплые! Пришли за 2недели,продавец положил в подарок хорошие носочки и сантиметровую ленту-приятный бонус, спасибо! По размеру обязательно берите размер в размер. У меня длина стопы 25см. Я побоялась, что будут маломерить и взяла размер на 26см.В результате они больше на 2см. Конечно ношу с удовольствием, но было бы лучше, если бы не промахнулась с размером. Товар и продавца рекомендую!
I 've already bought more times in this shop this kind of boots, in winter I hardly wear anything else for their comfort and for the cold they're great, now I always have warm feet, the only bad thing they have is if it rains, The first thing they calm and wet your feet and the second they skate. They arrive very fast, in two weeks.
Cool, beautiful, voluminous fur inside. Arrived quickly. Thank you, very satisfied. But, unfortunately, this year I do not wear them anymore, because,-we, on the Black Sea coast, will already engage Spring
Very nice the perfect size and are very comfortable the truth is that I recommend it very fast shipping thanks to the store and gave me some socks and a metro good detail
Belli xfetti
OMG! There amazing have size 42/43 Europa and the size 13 fits perfect! Will be ordering again
Delivery fast! UGI Bombay! Soft, warm! Thank you!!! I wear 38 size, 9 perfectly fit. Thank you for the gifts!
Meets my expectations very comfortable with 2 bonus gifts from the store. Really satisfied with my purchase
At 41 foot size ordered the most maximum size. Everything came up, high, soft, warm. As a gift put socks!) thanks to the store
Beautiful extraordinary quality buy 2 weeks for delivery
Very nice and comfortable
I loved it,very warm with good quality
Thank you for the little gifts.