We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice Toy, inside the pishalka. Tuzik liked)) I hope, enough for a long time. A big dog-for once, on the tooth.
Ordered 12/06/21. Got 2/07/21. Came as part of the national parcel. Very cool squid
Very beautiful toy, we already have it all cracked and dirty, but the dog from it is dragged)
Perfect, such as pictured kupiłam in spliced delivery, happened after 2 weeks! I am mega satisfied!
Very nice and soft. It took him 2 weeks to get to the Canary Islands. The only thing that knots are very fine, I think it will last my Teckel little, but well he likes it very much and what lasts, it lasted haha
its to cute !! fast delivery and good quality. perfect size for my little pomeranian
Delivery in 2 weeks to Poland. toys very nice, well made. Dog satisfied. Recommend.
Не опробовано в действии, но мне нравится. С продавцом не общалась
Super funny thing. Quality not super firm. Trektouwen fall little against, had stronger may have been
Отличная игрушка с пищалкой внутри, очень мягкая, подойдёт для собак маленьких пород. Доставка быстрая, продавца рекомендую!
Great, our little Westie adopted it right away. Very nice and sweet, Ereen the walk everywhere. It remains to monitor the resistance in the time of the ropes.
The goods were not tracked, but came on time. Dogs really like it!!!
so cute and Ship pretty fast my dog loves it!
Very cute. My dog doesn't destroy toys so it's perfect.
Small, but so cute squid. Pishalka is not piercing (for whom fundamentally). Dog happy :)
The toy died in the first three minutes of the game. There are no complaints to the store, my dog eats the strongest toy for a day
Cool toys. Made qualitatively. They look great. There's a squeak inside. I do not know how much they will last for my dogs, one of them Jack Russell, who eats all the toys: D but hopefully will stand. Photos and descriptions correspond. Delivery in time. Dogs like it! The order is satisfied! Thanks)))
Игрушка прикольная, описанию соответствует, собаке понравилось. Привезли быстро! Спасибо!
The toy arrived very fast, in a month, comparing to other stuff during lockdowns. It looks good, soft toy with ropes. But my dog is a chewing dog, so after 10 min of enjoying the ropes became a mess. But all the rest is still in a good shape. Like the toy very much.
Great Toy, does not smell, made well. Inside the Squeaker! Soaken immediately interested in his shupals and ropes
My dog loves him
A cool toy, for strength still to be checked, bought a spitz)
Nice and cute!
Package received in good condition but not within ETA (corona?). Soft, and squeaky in its head. My dog loves it!
Lovely toy! The package went to Moscow for about three weeks. Toy bomb! Quality, cool! The dog has shattered her with the move, apparently it will be a favorite toy. It is very comfortable, light and soft. See how the puppy with her is simple and interesting to play. Definitely recommend! Thank you store for the quality of the goods!