We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As requested, satisfied with the product. Recommended
The parcel is combined, it came within 23 days, the collar for the corgi is small. The parcel sent the store quickly, with the seller did not communicate
The product is compatible with the description. It is firm and of good quality. I haven't used it yet, soon more information. It took about 20 days to reach valparaisis, Chile. Properly packaged and protected.
I wanted her long, I'm not disappointed at all!
Very long went, the quality was pleasant. I'll add it after the walk. Took for Toya (2.200 kg) and Chiha (2,700)
look great and very good quality thanks
Same as photo and good quality
I ordered the leash on April 4. today is April 27 and it is already mine! with all that quarantine and even if it was not-it is really fast! The quality is good. Took the smallest size in two Yorks. The product quality is very satisfied! Thank you very much store))))
Delivery fast, the item is tracked, the quality is satisfied! Thank you store!
The quality is super! The color is bright! Carabines are iron. I bought for two yoriks. I advise you!
Surprised with the quality! it is very great for the price.
Looks very good, but in fact did not get through, the store recommend ..
Lanyard well made. Nothing odstaje nor pruje out. Only minus is quite small snap hooks end. Hope you snap hooks not pękną as dogs will pull lanyard. Very fast shipping.
It came a little more than 2 weeks before balashihi, from the moment of order! The product corresponds to the description, in the case has not yet tried.