We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
thanks
The pillow is made of memory foam and does a great job at retaining its original shape.
The quality was very good.
Asked the store to help with the replacement of the pillow, but it was refused. at that time the pillow was not sent. The pillow itself is good.
Pillow fire! Soft, without foreign smells. Recommend
Commodity price shipping is good
1 month to arrive. Good quality. Thanks! Just like picture!
Подушка очень удобная, приятная на ощупь, комфортно спать, но одной. Вдвоем лучше на этой подушке просто отдыха за просмотром сериала, а спать лучше всё-таки на разных
Came well packed, not crumpled!
Very soft and comfortable pillow!
The pillow is gorgeous! She was so big, pleasantly surprised! The quality is excellent, physiologically comfortable on it to lie on, wake up rested. with the store did not communicate, in Kaliningrad arrived in 14 days, within the specified period. Product and seller recommend!
Don't touch me, I sleep.
I did not receive the goods, the money was returned
It's so good, delivery is fast
Refund received
To Belarus, the parcel was about 2 months old. The pillow was folded in half, so after opening the parcel, it need to let lie down for 30 minutes, to take her form. There is no smell, the cover is not removed, to quality one small claim: When you lay your head on the ledge, then it is a little bend (2 photos) and the hand from under it is not so easy to pull out, as it was shown on the video. The store is sociable. Overall, the impression is good :)
좋아효
Very good thanks you very much and I really appreciate you and your products.. very good customer service and believe I will buy again I the future thanks you very much thank you
Брала в подарок: подушка пришла вовремя, все довольны! Был небольшой запах, через время исчез. Большое спасибо! >^.^<
super fast delivery good quality recommended product and store thanks so much
Fantastic actually! it would be nice if it came with a few pillow covers because i have made it my regular pillow over a temperpedic pillow. Along with this, my wife is jealous enough she is buying her own of the opposite direction. As i stated before, they do have a directionality to them so think about what side of your body you cuddle on and who is big spoon when you do.
Good pillow, thank you.
Отличное качество. Хорошо упакована. Присутствует резкий запах, но быстро выветривается.
Very comfy but price is expensive !!!
very good quality and comfortable