We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful and well packed!
Love it. It fits perfectly with what I wanted and the description! Very satisfied. Thank you very much. I recommend it. Arrived very well packaged see Box in photo
The figure is as described in the description, Personally I liked it more than it appears in the pictures, good finishes, good colors, shipping to be very fast and much faster to get home, in communication at all times with the product itself, very good communication with the store, very well wrapped Fondly so that it does not suffer damage, a Cork box and inside a bubble bag and figure inside, very good work arrived intact, very good price and product quality, seller 100% 100 recommended and reliable and safe I will buy again thanks
Very nice and almost as nice as the real willow tree
Very beautiful figure
Прекрасно , очень хорошо упаковано, переживала что будут проблемы, но я очень довольна)
Despite the problem with the store sent the 3 items the product is lovely
There are no words to describe how beautiful it is! More beautiful than in the photos! Extremely well packaged. I highly recommend this store and these items!!!
superbe statuette, très belle, précis, et grande. très bien emballé. merci
I arrive in perfect condition the product, it is exactly as shown in the image, it is very nice!, it took me 4 months to get to Mexico and I explained the store that it was because it went through the Chinese New Year.
Very beautiful... Obviously you see the difference from the original…
The product is very cool! High quality and really worth the price! Possible buy mm same store again! I got it through a shipping company and delivered it home.
Very nice, as you see in the picture. It's about 22 cm.
Took the figurines as a gift. Very beautiful. Original ones. Heavy. There were no chips, made well, especially as if aged. Dimensions are all as in the description. The only there is a strong smell of resin.
Is healing arrived, super wrapped up! I covered the IT wooden slit is, is unfortunately not. IS but also as well. Thanks to the store!
Product really excellent quality, super recommended
Absolutely beautiful. Fast shipping
Well packaged. Very pretty statue
It was about two months with New Year's holidays. It's a whole. Packing is good. Пенопластовая box. And each figure in a thick layer of navel. It all came out. Figures are pleasant. Weary. The size is not big. But, and not small. Painting on one of the figures was with a sloppy smear. But, just one in five. In the rest liked
Beautiful !! Very well protective package. If it would be dropt of a plane, it will still be in good shape. I will order again !
Is just like the picture. Very beautiful. Loved, am totally satisfied
Very satisfied that I ordered. Recommend! Everything was packed, neat and reliable. Thank you very much to the store.
Very beautiful
great packaging it came perfect. super nice just like pictures.
very special...perfect