We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very happy with both, both pen and brush. The finish is very elegant and the handling feels practical and comfortable.
Excelente, pinta muy bien y se carga de igual forma es como un pincel automático, vale cada centavo
Arrived in perfect condition! Already filled ink and used!
Pen grade
Pretty and pretty solid. Not tested yet, if there is a problem I would add a message.
I arrive, just on my birthday, June 08, I liked it very much, it looks great quality. Thank you
Nice transparent piston calligraphy fountain pen, for signing, writing or sketching, which I'm going to do, using all the other pens & water brush pens, filled with good quality different colours.
Very nice pen, same as photos but I feel it scrapes a little bit on paper, but other than that excellent pen
Writes, a good toy. The photo shows how it writes. Ink "rainbow-2", purple. The price: 65 R. At the office store.
Fast delivery to Peter, just longer than one week. Writes the pen gently and pleasantly. Thanks to the manufacturer and store.
Very satisfied, the ink does not leak, good ink flow. Fine tip for brush.
Beautiful pen, no words. Writes, however, harsh, but I think it's a matter of time. Visually-just ecstasy! Thank you! Arrived quickly, less than two weeks.
Moderately square while soft desktop pen every difference four key three mailbox gel Square Street building friends ence dish with this please the write terrific
wow beautiful and good quality i love it big thank you recommend
amazing for drawing i will purchase more to complete all the colours
Lovely pens, a great price so bought 2. They write beautifully and hold a decent amount of ink. They have a nice feel to them just like a moonman pens. A good pen to add to my collection. 5 *****
good
Love it... beautiful and so delicate... recommenced store.. thank you
Looks stylish. A great gift for calligraphy lovers. Recommend.