We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Hi all! The order came quickly, despite the quarantine. A little sharp smell, which all buyers complain about, weathering. They say he won't be there in a couple of days. Recommend! Thank you store!
I order the second time. Size fits. The first were more, more qualitatively cast, all holes were clear, here the film in some times for beauty needs to be snarled. Unfortunately packaging just a package, so these sneakers came mint, however, the usual hair dryer helped restore shape. In general, sneakers are cool. I recommend, but as the lottery arrives, they can be mint
The sneakers are excellent, the size mesh matches. comfortable, we have not seen such
Stylish, well built and drains water fast. Size was correct.
Very cool sneakers. Qualitatively manufactured. No foreign smells. Ventilation both in the sole and on top. Lyogenkie. Massage. The store, well done. I did not know which husband to take the size, he corrected, told me, sent a photo of shoes in centimeters. Very nice and responsible seller. My husband's foot is about 30 cm. Wears 46 size. Sneakers on the insole 30.5 cm (photo). They sat perfectly. Well approached the high rise. Says, very comfortable. Bought for $9.80 on stock. The seller sent them at once, but on our honors, lay 2 months + 22 days. In time, they arrived at the summer period. Like it. I recommend slaps and a seller)
The item matches the photo and quickly
Took on the size more everything is great
The picture looks better. I was a little wrong with the size, ordered 12,5 this is 45 Russian and I have 44, but nothing worried, mistaken not critical. When walking a pleasant and light foot massage due to the relief "Insole"))), do not know how to name another. Very light. It doesn't smell. Shipping is more than a month, but it is clear why.
It was about 27,5.
When unpacking was a strong smell, in the morning everything was fine no longer smelled, the size 41 took 8.5 (excellent), the ribbed surface of the sole is unusual, but without discomfort. In general, I liked everything, only delivery would be faster (but it's not critical, I understand that now the problem with the virus).