We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Amei…. Perfeitaaaa
great product. the kids love it!!!
ok
Item received thank you very much
The tail is just super! Rivets are only 3 where the fin and they will be stuck on the photo shoot with the tail. But he's very cool! Just very much! Quality is like good. There was no time to check everything. But I like it anyway! It's been about a week before Ryazan! Sent more than went) but the store always in touch then wrote to me that the location display delay up to 3 days! Thank you very much for such a good item❤& Middot;
Good quality!
Great mermaidtail!! My daughter loves it.
Idénticas photo
Beautiful!
Fast delivery and second purchase!!
Genial
Fast delivery! Fits well
Great service, Fast delivery, Tail in monofil good quality. Desirves 5 stars.
Everything is super! Good quality, fast delivery, store answered my question before send the goods. On height 172 took the size of L, sat perfectly. The only thing that confuses the folds of the fabric in the center of the tail.
Everything is perfect. They ran out of one of the ones I asked for and sent me a message warning to choose another model
Perfect.
The goods did not come to open a dispute and refund, sad, but maybe the store is not very decent
Great quality!!!!! Will test this summer !
Top, fast delivery
A button was off when IT arrived.
The order came very quickly! The color is tail fabric very beautiful. Like in the picture. There were little differences, but everything with the store quickly decided, and fixed. I advise you to order a monolasta even on a child over 7 years of size-adult, as in a monolasta kids, at best 30 sizes (18.5 cm)) And the fabric tail goes almost in size, you can take one size larger. I will attach a photo of different sizes of monolasts, and our tail.
It's very nice and good quality. When placing the order, please note that the measure you can choose is from the queue, not the person's height.
produit exact a la description. arrivé plus vite que prévu. qualité correcte, satisfaite de la qualité du produit
Was within 3 weeks inside and it fits ben 1.60 size m .55 kg. Have not note gezwommen.
It's very nice, the size is good. Down with buttons to put the fin on.