We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice leather pencil case with my name stamped embossed onto the top.
The order was 11 days on the way. Tracked. Natural leather. It looks like rough skin, in fact thin, pleasant, velvety. Very roomy, stylish and there is no feeling of congestion. Recommend!
Rating: 5-stars Product description: Genuine Leather Zipper Pen Pencil Case Bag Handmade Vintage Retro Creative Standable School Stationary Pen Pouch Large Capacity Observations: Strongly recommend this product and this shop.
Ordered on 6-05-2021, shipped on xx-05-2021, arrived in France customs clearance 11-05-2021, received on 18-05-2021 (or 12 days). Very good tracing of the product via AliExpress Standard Shipping, fast delivery. The article is very well protected for the trip. The product corresponds in any way to the descriptive sheet. It is of high quality. I recommend CONTACTS FAMILY Official Store and this product.
уии2ааяяяяяяяяиаа. еНайстина чудесен продукт, ггестествена кожа! Много здрав и качествен шев! Стабилно положение при отворен /обърнат /капак. Препоръчвам горещо.
Ordered item on April 17th, arrived in Canada April 30th. Very satisfied with the items. Stitching looks good. Will recommend store.
My boys liked those pencil cases very much. Real lether and a good quality. Rather small but that's OK. I hope those last in use many years.
Quality and communication with store are unbeatable. It's the second product I buy from you and I'll buy back. You are the best!
Very happy with my case; Very good communication, very kind and have done their best to meet my requests. Thanks also to the technician/Craftsman for the fabulous engraving in the case.
Perfect quality. My fiance loves that. She said its very cute and well made. I may order one for myself. Tnx alot for delivering pretty fast ,less than 2 weeks
All is well
Très belle trousse en cuir avec effectivement mon nom et prénom gravé dessus. Un peu déçu par le fait que je ne puisse pas mettre tous mes stylos dedans mais bon au moins je vais devoir m'entraîner mentalement à ne pas avoir tous mes beaux stylos avec moi
Lovely. I love it,! Free name engraving. Good leather
Nice quality, it smells but hitherto pretty musty
Producto tal cual la descripción. Llegó a Chile en 2 semanas. Recomiendo al vendedor. El grabado está bien, puedes elegir el tipo de letra. El vendedor contesta muy rápido las dudas.
Product top quality best. ומאוד satisfied. Highly recommended.
Super fast delivery and excelsius quality.
Good product
very roomy, natural leather. looks nice.
The cover is super. Come quickly. The store knocked out everything I asked. Recommend.
Very happy with the purchase, I recommend 100% I will still buy from your store, the detail in the case with my name was the best
Arrived incredibly fast! They filled it with foam so that it could hold it's shape, thus, in arrived in perfect condition! It's genuine leather, and proper quality leather at that; it's very thick and sturdy. The zippers have been properly sewn in and seem to be made of metal, they work excellent. The engraving was neatly done and looked exactly the way I wanted! Highly recommended, it's a great and reliable pencil bag.
Quality piece. It turned out to be quite modest sizes. Can be used to store pencils, pens and other things, or for soap-Red (toothbrush, razor, paste and trivia) on trips and business trips. The color in the photo corresponds to the real one.
Wow, it arrived very quick, in 16 days. And the pen case looks awesome! The store was very helpful and answered my questions immediately. Thank you, I would give you even 10 stars. I recommend this seller and will order again from his store.
Good for Penala. Оригінальна model. Duge is a Misc.