We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super fast delivery, less than 2 weeks! Until tried, as soon as I received, I will try, then I will add.
The goods came quite quickly. Corresponds to the description. Recommend.
The product works, although the set system does not much. The box arrived destroyed and the powder-coated product.
Received box look damaged but inside product in good condition. prompt delivery.
To the touch it feels bad quality, but the truth sharpens the knives very well, it is very functional
I came right and fast, to file a knife and in 3 passes I cut a lot. I recommend it.
Very good like. Back to buy Yes
Same as the picture I still don't prove it
fast shipping. small and good product..the package came battered..
Same as the photo and I arrive a little earlier than expected, the chafada box but well
Product as description. The package when going alone with carton box comes something folded. Yet or have I proven its effectiveness
Kahjuks Kaupa kätte ei saanudki Aga müüja maksis ostusumma tagasi! Unfortunately the package not arrived and store paid money pack!
thank you very much store .good quality product.as the description.i recommend that seller....
all ok. one knife is very sharp, one not. i don't know why. sharpener is stable. You don't need to hold it on hand
качество не очень,после первой заточки,можно её выкидывать...деньги на ветер....часть которая должна затачивать,режится ножом,больше сказать нечего...
Reached in 2 months, not tracked. A good sharpener, tightly attaches to the surface, sharp. My Instagram @katarina.tar OK
Dlugi delivery time. Consistent with the description, recommend salesman.
The goods were delivered in 2 months, the second time, the first served a long time.
excelente producto
Very practical to quickly sharpen small knives
great
Very GoOoD
The goods arrived two weeks before Mo, the box is all crumpled up, but the goods are undamaged, while I did not try my hands
Suer
Recekved as described. Am happy with store.