We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
feels and looks great! ordered from this store before. I recommend this seller
It came nicely sealed in a plastic bag (and the post office’s wrapping). Nothing was broken or teared up, which i liked. The material was different than i expected, it’s more shiny than the photo, but i’m not complaining. The design is nice and the material is still very soft. This is a beautiful shirt, i recommend buying. Shipping took a little over a month, but that’s probably due to Covid, not the stores fault. 10/10!
Спасибо !Понравилась .
Smaller than I was expecting but okay. I'm going to give it to my niece.
Received wrong size but store was really cool and helpful about it. looks just like the picture
Cool sweatshirt, daughter liked it! Not tracked.
Quality at the height) I really like it and came very quickly
The skirt on an elastic band, so it is good even for XS. With shorts. Sewn pretty well, without stinging threads. No smell. But the red fabric inside on one side was damaged with the laces, but the ribbons are not visible, so the dispute did not open. Delivery was fast. The tapes are good.
Perfect. I recommend this store
Really beautiful exactly like the description and good quality I am very happy
Thick version very warm and comfortable, took a while to put in the ribbons, but got through and tried two different loop styles. Accurate high quality print, warm clothes material, also a collar button in back DM @luxiefox or @theasianempress on Instagram for more information or photos