We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Faithful to its description. Size M it is min puppy Samoyede of 3 months. To see if it will be big enough when the dog will be adult
The harness came very quickly, the quality is very good, but I chose the wrong model, it dresses through the head, adjustment on the neck is not convenient
Perfect. It came fast and looks great on my dog. Hold on to pull and don't rub it.
Excellent harness, well made, on Parson Russell Terrier took the size of S. Very beautiful color
It is as described in the image! Very good quality and arrived sooner than expected. I bought my little dog A size xl.
I had previously ordered a size M guided by the parameters, as my beagle harrier has 61/62 contour. But it was small. This time I asked for the L and it was perfect for him.
I bought it to test this brand. The first impression was regular, only by the strings in the back that are not sewn to anything. The color is striking and the chest and back hold area is padded. I arrive in 3 working days. But everything else is perfect. My dog is a 32 kg labrador blend, I took him an XL so I could put him on jackets in winter. Looks good on him.
Je l’ai pris pour mon berger belge malinois de 6 mois et ça lui va très bien. Je suis ravie.
I Love the item! It arrived in a month to Hungary and i could easily track it! Great material, looks firm, hopefully it will be long lasting! Thank you!
Super product, I would certainly for the second time. It looks good quality. I am satisfied. Fast shiping.
I ordered April 5, the 19th came. On Metis Pete 24 kg came perfectly. Quality is super. We have such tysches 2.5 cost
Order 21 at night, received 23 in the morning. Tremendously fast. The size is great, it has a lot of amplitude and narrowing so it's easy to adapt to the body of my jack russell. It doesn't stop me from pulling, as I 've read in some comments, at least not on my dog. However, the quality is excellent and the chest hitch makes it not so hysterical on the walks. The quality looks great.
Shipping time 11 day (I choose 7 day delivery) Good quality, but a little too high at the neck. Size L seems good for my border collie. His chest is 69cm.
Very fast delivery, product consistent with the description, doggy satisfied.
Excellent harness perfectly fit on the volume of the chest 60 cm, neck 38 cm, dog weight 12 kg. The quality is good, the dog is convenient, the delivery is fast 3 days, the courier delivered to the apartment.
Fast arrived within 20 days, premium quality product, very beautiful, durable, made to Last.
Excellent harness, on the chest 90 cm and neck in 55 cm perfectly fit after adjustment and on the suit and under the suit, comfortable handle and ring under the carabiner, the color is super! It would be great that the side adjustment sides would be wider by 1 cm at least on large sizes, so that it is quite comfortable and does not cut the sides. And so thank you, it's better to have a helmet on us for now.
Harness very good, the grips are steel and has two, one on the chest and one on the back. I took her size L (medium/large dog), she's doing just fine. I bought it because I was walking around a lot (to try the chest grip) and the dog doesn't throw anything away. He sent very fast in 3/5 days arrived from Spain
Заказ дошел за 12 дней. Как и все товары Truelove, шлейка качественная и красивая. Жаль, что ошиблась с размером: М совсем мал худому метису акиты 23 кг. Буду перезаказывать больший размер. К самой шлейке никаких претензий нет.
Great harness, high quality material! Very recommended !!
Many thanks to the store! Changed to L size, already after the order, for which he thanks a lot, because in M perhaps my Belgian Shepherd would not fit, the color is bright, cool, very comfortable to dress, the dog train does not feel on itself, the movement does not fetter, behind the elbows, the belt does not touch. I recommend this seller and products true love!
All OK. Goods consistent with the description. Fast delivery. Recommend
Everything is ok. XL is ideal for collie rought puppy (7 month).
Excellent product quality, we were very happy, the design and great!
Already another once we order from this store and we are zachwycone as always! Products are gorgeous, perfect quality, comfortable for doggie and practical. After kąpielach in lake completely nothing with them not happening, glare work flawlessly. Suspenders have very good shape for dog, seen that are very comfortable and not krępują movements. Have two metal wheels, this chest can help in learning walking at leg. For dog prezentują is exquisitely.