We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love as in the picture and fast delivery bravooooo
Very good for my rabbit of 1.5kg. Very good for this price
Like in the picture.
Made well. I think to upgrade, sew a couple of buttons on the sides to wrap the entrance. The cat loves closed spaces.
Super, the biggest size approached a Spitz of 5,5 kg, lies in it stretched!
Perfect, just like in the picture.
Good product, good quality. Just like your description. Very happy, that's what we needed. My dog is delighted with this bed, from the very first moment. Thank you!
Полностью соответсвует описанию. В самом большом размере без проблем помещается молодой мейнкун (5 кг) и ещё есть запас места.
Looks like a giant slipper. The smallest size of Chihu is in focus. But I keep my feet in it when I'm sitting behind a computer.
Excellent lounger dog immediately liked. weight of our baby 2 kg. Spacious and cozy to her store Thank you very much and best wishes
Nice thing. Likes to sleep in it. Sleeping Lapot.
I received the order, the house is funny. the cat gets used to it. Seller recommend.
Verry nice,good quality,my dog love it.Thank you
A good bed, but for adults full-size cats it was necessary to take on a larger size. However, it's not scary-now the bed under the working table of the husband, he heats his feet in it)
Everything corresponds to the description! Really is! Pussy liked it!
The "slipper" is perfect for our 5lb. shih tzu yorkie mix. The quality of the fleece and overall product is better than I expected. Only fixable issue is that I had to trim the plastic rod that holds up the arch of the opening as it was much too long to fit, but it's better than it having arrived too short. Our puppy loves it!
A Good House, odorless, medium thickness, took for that Terrier mini, there is plenty of space.
Fast shipping. Lightweight, warm, soft. I 've bought it for a Yorkshire terrier puppy. Also as travel bed away to recommend. Workmanship quality at this fabric (fleece) is OK.
They took the size 58x68 for Jack Russell a little too big. But it fits with toys there.
Rewelacja
Very small, mini Yorik barely got in.
Ordered small one, my mistake. Stuff is great, soft and comfy. I was waiting for 2 months for the order, I contacted them and store was very cooperative. I received the order after 2 days of contacting.
There was a parcel in Peter for 3 weeks, came well packed. The cat went into the house as soon as he saw, sniffed and lay down. Looks like I liked the update.
For dogs or cats it is very small, I I bought for two guinea pigs, perfect.
Reception faster than expected I'm happy! I bought the biggest model for my cat (58x68cm), not tested yet. But the Slipper is spacious, with a bow to keep the rounded open. It looks cozy and warm.