We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Received in time, the description corresponds. Only for such a large volume of the bag it can not be loaded with weight, otherwise the design of the handles will not stand, doubtful accessories on handles. And if you wear it neatly, it looks very presentable.
Cute handbag. All right. Color super. Hahaha
Matches Photo
very very fast and nice
The bag is large, leatherette soft, maybe even too. Brushes are purely symbolic (most likely I'll take them off). Inside is one large compartment with a zipper, which divides into 2 parts the volume of the bag, one zip pocket, the other one is just a pocket. There is an outer pocket with a zipper.
Very nice bag! As in the picture! Very Fast Delivery Thank you!
The bag is beautiful, light, many departments, there are pockets, it's very convenient, the order came quickly. A small problem was with rivets, I was offered a refund amount, returned very quickly. The store is communicative, I recommend.
Super's, very fast future pack
ras
Handbag compatible with photo
A pretty bag, comfortable. I took my mother as a gift, she loves such. The only thing that somehow surprised that the lining rushes like wrapping paper. I hope the quality of the lining is not like that of paper. With the store did not communicate
I liked the bag. thanks to the store. came in 3 weeks.
The goods came on time. Very happy. Thank you.
It is very beautiful and sweeter than the picture I recommend it Thank you
The bag is good, stitched everywhere, only the handles are black, not red. In the rest fully corresponds. I like it. Neat, but roomy