SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dar Styles (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good one! Recommended! Arrived well packed and fast
A little delicate but super pretty
Very good recommend
excelente figura y excelente calidad 100% recomendable y llegó antes de la fecha
Aisik has the hinges on his arms too big... And I can't put on other hands except those that were already originally... The hinges are unbolted... But basically everything is fine
Excellent quality toy
Description exact. The child is very pleased. The parcel came quickly.
Excellent, I bought it on November 11th I arrived December 04, in excellent condition
Received in 8 days
muy buena figura y el envío fue de 2 semanas asique un 7 la tienda
It is very well done! Every detail is too, the only must stress would be the torso limp through believe that a base purchased separate, the leave better standing.
Very good figure despite being bootleg
It came quick I’m happy with what I got if you thinking about it buy it
o produto veio perfeito, eu amei. aparentemente sem defeitos ainda não cheguei o kit de mãos, cabelo e chapéu assim q checar, volto mas o boneco em si está maravilhoso
Enjoying despite coming a little limp doll nothing a base not solve.
Is Beautiful same wonderful arrived fast
It's very beautiful, it came fast without damage, only the box that came unarmed came with details, but still a very pretty figure <3
Хорошая фигурка, но хлипкая. Пришла без повреждения, упакована в кучу пупырки. Доставка около 10 дней. Вообщем за такую стоимость очень даже годно)