We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's wonderful. was a bit hard to figure out the wires without instructions, but its fine.
Excellent, just like the picture my daughter was happy
For the price, very good figure and 3 to 4 weeks delay
Arrived fairly quick although it took some time. Product just as described I recommend.
Everything in order, good terminations, the detail of the cables is minimal but it costs a lot to put them
I arrive before the date indicated well protected nothing to say love the figure will not be the only one comparing the attention of the store was very good a and kind a good service
Perfect! Quality according to price, and fast shipping.
For the price, the figurines are beautiful and well packaged
Description meets the images, beautiful 10/10
Norm figure. That's hot. Clean to assemble, put on the shelf and do not breathe on it. The parcel came very quickly.
The quality is just super! it came quickly. thank you very much <3
It arrived very fast and in very good condition to Chile, I just had to accommodate the sword and cables a little bit but overall it has a very good quality a.
Came safely and safely ^_^ the quality of the study happened my expectations
I arrive in perfect uwu state, and levi's sword will be able to leave it behind or forward. (it takes a month to arrive)
Los cables he tenido que colocarlos con Super Glue ya que se soltaban. El trabajo de pintura es bastante correcto para su precio. Obviamente es una réplica de la figura ARTFXJ de Kotobukiya.
The quality of the product is very good although it is not an original figma. I am very happy with the product. 10/10
Looks really great ! No problem. Nice protectiv packaging. Everything perfect
Very happy with the quality! The sword is a little bent but it’s only a small detail. Would recommend
The blade is slightly bent, and so everything is well worth very satisfied
I'm totally delighted! The figure is magnificent, high-quality, detailed. The delivery was slightly later declared, but under the current conditions of the pandemic is still very fast, less than a month. I'm very happy!